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Cookies policy

Our website uses technology to collect information about its use, to distinguish between user's, to help us provide you with a good experience and to allow us to improve the site and the service we offer. This means that when you visit our website, cookies or similar technologies will be placed on your computer or other device.

Data Controller

By way of this notice, Banco Santander S.A., a company registered with the Bank of Spain as number 0049, with registered offices in Santander, Paseo de Pereda, 9-12, Tax Identification Code (CIF): A-39000013 and listed in the Santander Mercantile Registry on Page 286, Sheet 64, Companies Book 5, Entry 1, the owner of this website (hereinafter "the Bank" or the "Website Owner", indiscriminately), wishes to inform the Users of the Website: www.santanderprivatebanking.com (hereinafter the "Portal") about its Cookies Policy, so that they are aware of the cookies that shall be used be used as they browse through the Portal, and may consent to the same being used.

What are cookies?

Cookies are files that are stored on a user’s computer when navigating the Internet and that, in particular, contain a number that allows the user’s computer to be unequivocally identified, even if the user changes locations or IP addresses. Cookies are installed while navigating the Internet, either by websites that the user visits or by third parties with which the website engages, and allows the latter to become aware of the user’s activity on the same site, or on others with which it engages, for instance: the location from which it accesses the site, connection time, the device from which it accesses (fixed or portable), the operating system and navigator used, most-visited websites, number of clicks, and the data regarding the user’s behaviour on the Internet.
The website can be accessed without needing the cookies to be activated, although deactivation may prevent the site from operating correctly.

Authorisation for the use of cookies

Users or visitors to the page accept that, when navigating the site, they expressly consent to the use of cookies as described below, except where their browser settings have been configured to reject the use of cookies.
You can however set up your browser to delete or refuse some or all of them, or to notify you when you are sent a cookie and therefore choose whether or not to accept it.  You may also delete or refuse, some or all of the cookies, on our website at any time.

Types of cookies

Depending on the length of time a cookie stays on your device: 

  • Session cookies are temporary cookies which only exist during the time you use the website (or more strictly, until you close the browser after using the website). 
  • Persistent cookies stay on the device after visiting our website and can be deleted by the user. Persistent cookies help us identify you as a unique visitor.

Depending on the entity that manage the cookies:

  • Cookies inserted directly by the Owner of the website in the user device. 
  • Third parties cookies inserted by a third party in the user device. Cookies installed by the owner of the site but the information collected is managed by a third party are also considered third party cookies.

What cookies we use?

Navigating our website, you may find cookies inserted directly by the Owner as described in the following section:

  • Technical and strictlty necessary cookies: These cookies are essential for the running of our website. Can be used to facilitate the correct navigation of the website as well as ensures that the content thereof is effectively loaded.Additionally, personalisation cookies are used to compile statistical data related to the users’ activity on the website, in order to be able to improve the services provided to users by analysing navigation habits.
CookieOwnerDurationExpiryFunction
OptanonAlertBoxCloudBanco Santander S.A.Persistent1 yearUsed to support cookies functionalities.
OptanonConsentBanco Santander S.A.Persistent1 yearUsed to support cookies functionalities.
nlbiBanco Santander S.A.SessionSessionIncapsula DDoS Protection and Web Application Firewall:
Load balancing cookie. To facilitate action requests by a user to be sent to the same origin server.
Incap_sesBanco Santander S.A.SessionSessionIncapsula DDoS Protection and Web Application Firewall:
This cookie refers to HTTP requests associated to a specific session (AKA visit). Re-launching the browser and accessing the same site is identified  as  separate visits. To maintain the current sessions (i.e. Session Cookie)
 
Visid_incapBanco Santander S.A.Persistent1 yearIncapsula DDoS Protection and Web Application Firewall:
The  cookie on which sessions are related to a specific visitor (visitor representing a specific computer) In order to identify clients which have already visited Incapsula.  
EupubconsentBanco Santander S.A.Persistent1 yearUsed to support cookies functionalities.
accept_cookie_policyBanco Santander S.A.Persistent1 yearThis cookie is necessary to ensure the basic functioning of the Site and cannot be deactivated. They allow access to restricted areas.
accept_analyticsBanco Santander S.A.Persistent1 yearThis cookie is necessary to ensure the basic functioning of the Site and cannot be deactivated. They allow access to restricted areas.
hidden_cookie_policy_warningBanco Santander S.A.Persistent1 yearThis cookie is necessary to ensure the basic functioning of the Site and cannot be deactivated. They allow access to restricted areas.
_cfduidBanco Santander S.A.Persistent1 yearCookie associated with sites using CouldFlare, used to speed up load times. According to CloudFlare it is used to override any security restrictions based on the IP address the visitor is coming from. It does not contain any user identification information. Host is onetrust.com
_cfduidBanco Santander S.A.

Persistent

2 yearsCookie associated with sites using CouldFlare, used to speed up load times. According to CloudFlare it is used to override any security restrictions based on the IP address the visitor is coming from. It does not contain any user identification information. Host is onetrust.com
eZSESSIDBanco Santander S.A.SessionSessionThis cookie is necessary to ensure the basic functioning of the Site and cannot be deactivated. They allow access to restricted areas.
_utmvGoogle AnalyticsPersistentFew monthsWe use Google Analytics to collect anonymize statistics of visits and use of our website. This information help us to understand the activity and be able to improve the ongoing user experience.
  • Behavioural advertising cookies: These cookies which store information on userbehaviour obtained through continuous observation of their browsing habits, which allows to develop a specific profile and display advertisement appropriate to this profile:
CookieOwnerDurationExpiryFunction
_GRECAPTCHAGoogle Inc.Persistent6 monthsThis domain is owned by Google Inc. Although Google is primarily known as a search engine, the company provides a diverse range of products and services. Its main source of revenue however is advertising. Google tracks users extensively both through its own products and sites, and the numerous technologies embedded into many millions of websites around the world. It uses the data gathered from most of these services to profile the interests of web users and sell advertising space to organisations based on such interest profiles as well as aligning adverts to the content on the pages where its customer's adverts appear.

_personalization_id

Twitter2 years2 years

The purpose is to collect information from users who have been directed to the Website by advertising campaigns from this platform.

_gac_UA-141598100-1, _gac_gb_G-7R77ED977G

Google Inc.90 days90 days

Includes user-related campaign information through the link between Google Analytics and Google Ads. Google Ads website conversion tags will read this cookie

fr, _fbp, _fbcFacebook3 months3 months

Collects a combination of the user’s browser and unique identifier, used to tailor advertising to users

li_oatml, lms_ads, li_fat_id

LinkedIn30 days30 days

Used to identify members of LinkedIn for advertising and analysis purposes outside the designated countries and, for a limited time, for advertising purposes in the designated countries.

_IDE, test_cookie, _gcl_au

Google / DoubleClick1 year, 1 month, 3 months1 year, 1 month, 3 months

The Google / DoubleClick cookie aims to improve the advertising displayed to users

  • Analytical cookies: These cookies help us to improve our services and experience when navigating and make your online journey better and more consistent.
CookieOwnerDurationExpiryFunction
_gaGoogle AnalyticsPersistent2 yearsWe use Google Analytics to collect anonymize statistics of visits and use of our website. This information help us to understand the activity and be able to improve the ongoing user experience.
_gat_UAGoogle AnalyticsPersistentFew secondsThis is a pattern type cookie set by Google Analytics. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.
_gidGoogle AnalyticsPersistentA dayThis cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited.
_utmaGoogle AnalyticsPersistent2 yearsWe use Google Analytics to collect anonymize statistics of visits and use of our website. This information help us to understand the activity and be able to improve the ongoing user experience.
_utmbGoogle AnalyticsPersistentFew secondsWe use Google Analytics to collect anonymize statistics of visits and use of our website. This information help us to understand the activity and be able to improve the ongoing user experience.
_utmcGoogle AnalyticsSessionSessionWe use Google Analytics to collect anonymize statistics of visits and use of our website. This information help us to understand the activity and be able to improve the ongoing user experience.
_utmzGoogle AnalyticsPersistent6 monthsWe use Google Analytics to collect anonymize statistics of visits and use of our website. This information help us to understand the activity and be able to improve the ongoing user experience.
_utmtGoogle AnalyticsPersistentFew secondsWe use Google Analytics to collect anonymize statistics of visits and use of our website. This information help us to understand the activity and be able to improve the ongoing user experience.
JSESSIONIDBanco Santander S.A.SessionSessionServer session ID

These cookies are collected by a third party (Google Inc.). Google Analytics stores cookies in data centres located in USA and do not share your information with companies, organizations, or individuals outside of Google except in the following cases: with your consent, with domain administrators, for external processing or for legal reasons.
More information about Google privacy and terms in https://policies.google.com/privacy?hl=en-US
More information about Google cookies usage in https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=en&csw=1

  • Third party cookies: When you visit our Website, you may receive cookies that are set by third parties. These cookies are used for certain functionalities in the website. We do not control the setting of these third-party cookies, so we suggest you might wish to check the third party websites for more information about their use of cookies and how to manage them. These may include:

Configuration of the navigator

The use of cookies may be subject to your acceptance during the installation or updating of the navigator you use. This acceptance may be revoked by means of configuration options of content and privacy available in the navigator. You may also delete or refuse, some or all of the cookies, on our website at any time.
Depending on the type of browser, the procedure for revoking and removing cookies may be different. We recommend to consult the help section of the navigator or access the help pages of the following main navigators:
Firefox:http://support.mozilla.org/es/home
Internet Explorer: https://support.microsoft.com/en-us/
Safari:http://support.apple.com/kb/HT1677?viewlocale=es_ES
Opera:http://help.opera.com/Windows/8.54/es-ES/index.html
Chrome:https://support.google.com/chrome/?hl=es

Cookie Policy data and contacts

To help you understand cookies and the reasons for them, we’ve provided a description of each cookie that we use, what it does, and that it does not collect personal data about you.  We use a feature that allows us to anonymize all the user’s IPs addresses within our website. The IP anonymization/masking takes place as soon as data is received by the Analytics Collection Network, before any storage or processing takes place. It also includes pseudonymous identifiers (e.g. strings of numbers or letters) if it is possible for us to identify you from these.
This Cookies Policy may change over time, depending on the cookies used.
The Website Owner advises you to check this policy each time you access our Website in order to be properly informed about how and for what purposes we use cookies, and to be aware of any changes to the types of data collected.
If you would like to make any queries about our Website’s Cookie Policy or to revoke the previously provided consent, please contact us at the following email address: comunicacioninternet@gruposantander.com, stating "Cookies Policy" in the subject field.